Política de reembolso

Refund Policy

We want you to be happy with your purchase. If something isn't right, you have 30 days after receiving your item to contact us and request a refund.

To request a refund, email us at support@tansyandco.com with your order number and a short description of the issue (for example: item didn't work as expected, arrived damaged, or you received the wrong item). We do not require you to ship the item back to us, once your refund request is approved, we'll process it directly to your original payment method.

Damages and issues
Please inspect your order as soon as you receive it. If the item is defective, damaged, or incorrect, contact us right away at support@tansyandco.com so we can make it right.

Refunds
Once we've reviewed your request and approved it, you'll be refunded automatically to your original payment method within 10 business days. Please note your bank or card issuer may take a few additional days to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at support@tansyandco.com.